ORDER PROCESSING

- Orders are processed within 2 - 4 business days (excluding weekends).
- Orders placed on Saturday and Sunday will be processed the following Monday.
- Orders are processed and shipped on business days only (Monday through Friday, excluding major holidays).



TRACKING YOUR ORDER

After your order is placed, an email will be sent to you with a confirmation of your order. After your order is shipped, you will receive another email containing your order tracking number so you may check the status of your order delivery.

Please note: Tracking information may not be available for up to 24 hours after the order is shipped.

If you have any questions about your order status, please email customerservice@gagapureplatinum.com.

ORDER CANCELLATION

If you need to change or cancel an order you have already placed, please contact us as soon as possible and we will do our best to assist your needs. Orders may not be changed or cancelled once they have been shipped.

If you have additional questions about your order, please contact Customer Service directly by phone at 1-518-436-1833 between 10am-5pm EST, or by email at customerservice@gagapureplatinum.com.